Effective date: October 8, 2026
Trenchless Sewer Pros ("we," "us," or "our") provides sewer line repair services in Naples, Florida. This Privacy Policy explains what information we collect when you visit our website, call us, or submit a contact form, how we use it, and the choices you have. By using this website or contacting us, you agree to the practices described here.
Information We Collect
We collect information you provide directly: your name, phone number, email address, property address, and the details of your service request when you submit a contact form or call us at (239) 448-0271.
We also collect limited information automatically when you visit this website, such as your IP address, browser type, device type, pages viewed, and the time and duration of your visit. This data is collected through standard web logs and analytics tools.
How We Use Information
We use the information you provide to respond to your inquiries, schedule inspections and service visits, prepare written estimates, and communicate with you about your project.
Website usage data helps us understand which pages visitors find useful, fix technical problems, and improve the content and performance of the site. We do not use your information to make automated decisions that have legal or similarly significant effects.
Cookies and Tracking
This website may use cookies and similar technologies. Essential cookies keep the site working correctly, such as remembering form inputs. Analytics cookies help us measure traffic and understand how visitors use the site.
You can control cookies through your browser settings. Most browsers let you block or delete cookies, though blocking essential cookies may affect how some parts of the site function.
Analytics and Third-Party Tools
We may use third-party analytics tools, such as Google Analytics, to measure website traffic and usage patterns. These tools collect information such as pages visited, time on site, and general geographic region, and they may set their own cookies subject to their own privacy policies.
We do not combine analytics data with the personal information you submit through our contact forms for advertising purposes.
Data Sharing and Disclosure
We do not sell your personal information to anyone, and we do not share it with third parties for their marketing purposes. We share information only when necessary to operate our business: for example, with service providers who host this website or process form submissions on our behalf, and only to the extent needed to perform those services.
We may disclose information if required by law, court order, or legal process, or to protect the rights, property, or safety of Trenchless Sewer Pros, our customers, or others.
Data Retention
We keep contact form submissions and related correspondence for as long as needed to respond to your inquiry and maintain business records, typically no longer than three years after our last contact with you. Website analytics data is retained according to the retention settings of the analytics tools we use.
When information is no longer needed, we delete it or remove the details that identify you.
Data Security
We take reasonable administrative, technical, and physical measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes limiting access to personal information to the team members who need it to serve you.
No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. If you have concerns about sending sensitive information, call us at (239) 448-0271 instead of using the contact form.
Your Rights
You may request a copy of the personal information we hold about you, ask us to correct inaccurate information, or ask us to delete your information, subject to our need to keep records required by law. To make a request, call (239) 448-0271 or write to us at the address listed below.
We will respond to your request within a reasonable time. We will never discriminate against you for exercising your privacy rights.
Children's Privacy
This website and our services are not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically. Continued use of the website after changes take effect means you accept the updated policy.
Contact Information
If you have questions about this Privacy Policy or how we handle your information, contact us at: Trenchless Sewer Pros, 1274 13th St N, Naples, FL 34102, USA, phone (239) 448-0271. We aim to respond to privacy inquiries within five business days.